Problem
The product challenge
Service businesses need a reliable way to create jobs, assign technicians, manage work, and track location without fragmented tools.
UX approach
How the experience was structured
01
Designed job creation around dispatch speed, priority, customer details, and assignment clarity.
02
Created technician task screens that focus on current work, location, and next actions.
03
Implemented the web frontend in Next.js with responsive layouts that match the Figma direction.
Interface areas
Screens and systems covered
Design system note
The UI system includes job states, technician cards, dispatch tables, tracking surfaces, and responsive mobile rules for consistent service operations.
Outcomes
Impact-style results
- A clearer operational flow from job creation to technician completion.
- Responsive implementation support through Next.js frontend development.
- Consistent user experience across web and mobile apps.
Internal resources
Frequently asked questions
What was Dipen's role in Servicejee?
Dipen designed the UI/UX for the web and mobile applications and developed the web frontend using Next.js.
What workflows were covered?
The case study covers job creation, service dispatch, technician task assignment, and real-time location tracking.